1. Introduction

Alpha Steel Frame Pty Ltd ("Alpha Steel Frame", "we", "our", or "us") is dedicated to protecting the privacy and confidentiality of personal information entrusted to us by residential builders, commercial contractors, engineers, architects, and homeowners across Australia.

This Privacy Policy outlines how we collect, use, disclose, manage, and safeguard your personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect personal information necessary to deliver our light gauge steel engineering, framing fabrication, takeoff quotations, and site delivery services. This includes:

• Contact Details: Full name, business/company name, email address, phone number, and physical billing/postal address.
• Project & Construction Data: Project site addresses, suburb/postcode, structural specifications, engineering schedules, PDF/DWG architectural blueprints, and delivery access notes.
• Technical & Usage Data: IP address, device type, browser type, operating system, pages visited, and interaction data collected automatically via cookies and web analytics.

3. How We Use Your Information

Your information is collected and processed exclusively for legitimate business purposes:

• Providing accurate fixed-price 3D framing estimations, takeoffs, and engineering quotes.
• Communicating with you regarding project specifications, Form 15/16 engineering certifications, and fabrication schedules.
• Processing orders, invoicing, delivery coordination, and customer support.
• Improving our website performance, service offerings, and security.
• Meeting statutory, building regulatory (NCC/BCA), and AS/NZS compliance requirements.

4. Data Storage & Security

We employ industry-standard technical and organizational security measures to protect your personal data from unauthorized access, loss, misuse, modification, or disclosure.

Quote requests submitted through our website are securely transmitted using encrypted HTTPS protocols and processed through secure cloud infrastructure. We do not sell, rent, or trade your personal information to third parties for commercial marketing purposes.

5. Disclosure to Third Parties

We may share your data with trusted third-party service providers solely to facilitate our services:

• Accredited RPEQ structural engineers for certification and compliance.
• Logistics, freight, and crane transport partners for on-site delivery coordination.
• Cloud hosting, spreadsheet databases (e.g. Google Sheets), and email service providers operating under strict confidentiality obligations.
• Government or regulatory bodies when required by Australian law.

6. Cookies & Tracking Technologies

Our website uses standard cookies and analytics to enhance user experience, remember cookie consent preferences, and analyze website traffic. You can manage or disable cookies in your browser settings at any time, or use our on-site Cookie Consent banner.

7. Accessing & Correcting Your Information

Under the Australian Privacy Principles, you have the right to request access to the personal data we hold about you and request corrections if it is inaccurate, outdated, or incomplete.

8. Contact Our Privacy Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact us: